It is essential for support organizations to understand the context of their business, how value is perceived in their business, and how they can continue to build the value proposition for customer support.  
Declan Ivory is the Vice President of Customer Support at Intercom, where he is passionate about building and developing high-performing teams. He has had the opportunity to do this at companies such as Google, Tableau, and AWS. In this episode, Declan talks about how we can digitally transform custom