Associated with
Joana de Quintanilha
Clarissa Skinner
Posted Sep 27, 2021
•
13 min read
Transformez Les Cartes De Parcours Client En Un Outil De Gestion Du Changement
Les professionnels de l'expérience client (CX) doivent utiliser les cartes de parcours comme un outil de gestion de changement pour amener les employés à offrir des expériences centrées sur le client.
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