How do you build businesses that can stand the test of time? By getting your customers to come back again and again.
Shep Hyken is a customer service and experience speaker and a leading international authority on customer service, customer experience, and loyalty in business. Shep works with companies and organizations that want to create extraordinary customer service experiences for their customers and employees. A New York Times and Wall Street Journal best-selling author, Shep has written and published several books, his most recent being, I'll Be Back: How to Get Customers to Come Back Again and Again. In this episode, Shep discusses moments of magic in customer service.
Join us as we discuss:
Why being consistently a little above average can go a long way with customers.
What is a moment of magic, and why is it essential in customer service?
How to create a culture of service awareness.