The team at Roam was overwhelmed with the influx of inbound calls and support tickets. As a startup in a new, exciting industry-flexible, subscription-based car rentals-they get a lot of questions from prospects and curious customers about how their services work. They tried to launch a DIY chatbot solution and even used Intercom, but found their lack of customizability and inaccessible pricing model left their customer success team just as overwhelmed as when they began.