Today's customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help.

That's why we launched the Microsoft Digital Contact Center Platform-an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale-built with AI at its heart, powered by Nuance technologies.