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How much do your customers like their self-service customer service experience with your business? If they're not impressed yet, here are three ways you can improve it.

Self-service lets your customers find the answers they need on their own time, without the help of an agent. Most importantly, it's what they prefer: our research found that 61% of customers would rather use self-service for simple issues.

Enabling your customers to help themselves also increases efficiency. We found that 67% of organizations are now tracking case deflection, typically done through customer self-service or automated processes.

To ensure your self-service customer service channels always make the biggest impact, what can you do quickly - even in just one hour? Turns out, it's a lot.