Enabling data-driven insights via the Internet of Things (IoT) can have a positive impact on the customer experience (CX) in many ways. It helps you get to know your customers better, often reduces their frustration, can empower them with better self-service tools, and in some cases, allows you to offer assistance before they know they need it.

In this last post of our series, we'll take things a step further with two more valuable strategies for incorporating IoT-enabled customer service in your business: automating your service responses to offer truly personalized auto-fixes and using IoT data to predict (and even prevent) product failures