A few months ago, I was in the middle of renovating my kitchen. I'd purchased all of the appliances online from a big box retailer, but when it came time to install the stove, I realized that I never received the connector to hook it up to the gas line. I did what many Gen Xers do-I opened my iPad, went to the store's website, and clicked the "Live Chat" button.

After a few quick questions to validate my identity, the digital assistant found my order number and had me confirm which item I was contacting them about. When I indicated it was the stove, the bot recommended a set of accessories that might be relevant, including the gas connector. It then verified the correct part was in stock and could ship overnight to arrive in time for my installation to proceed on schedule. Simple, quick, and all seamlessly completed through automation.