Posted Jun 21, 2023
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6 min read
How banks can use online reviews and customer sentiment to drive growth
Most consumers today have spent most - if not their entire lives - closely connected to the internet. The customer experience (CX) no longer relates solely to face-to-face interactions. This applies just as much to financial institutions as any other location-based industry. From teller interactions to mobile banking apps to signing a first home loan,
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