Fenway Health is a federally qualified community health center located in Boston, with a staff of over 600 spread out across 15 locations. Each year, tens of thousands of patients sign up with them-which you can imagine puts a lot of demand on their customer support and IT staff.

Jon DiBiasio, IT Director at Fenway Health, knew it was time to change things up. They needed to move away from physical phones, and switch to something that was easier to use, flexible, and could scale with their growth (and a predictable monthly price would be nice as well).

Jon decided to make the switch to Dialpad, and soon enough, Fenway Health began rolling it out across the company's many locations. Now, they no longer need to switch between multiple apps when they're talking to patients and booking appointments. Everything the agents needed was all in one place.