When you need to get a hold of a customer service representative at your bank or another business, do you often feel your only choices are waiting forever on the phone or getting lost in a barrage of "press one for this" and "press two for that" options? Sometimes, these options don't even get you to the person you need to speak with. Mobile messaging for the customer service industry could well be the answer.
So, is mobile messaging the way of the future for customer service? Let's take a look at how SMS messaging might be the best way to communicate with companies going forward.