Have you ever had a customer churn unexpectedly? It's never easy, especially when they are a "green" customer from all indications and health scores. So, how do you plan for it? Or can you? Iceberg IQ, is proficient in the customer-exit interview. They advise that there rarely is such a thing as a "blind churn." Customers are not prone to leave without reason. A deep-level interview can often uncover the root cause, usually a combination of numerous reasons.