A large public safety services provider in the Western U.S. faced challenges in managing increasing workload without corresponding resource increases in its 9-1-1 center. To enhance operational efficiency, it implemented Verint® Workforce Management™. This solution enabled data-driven forecasting, automated scheduling, and specific workflows to manage day-to-day operations effectively. With Verint, the organization gained visibility into staffing, processes, and workflow across mission-critical operations. Benefits included faster and more accurate scheduling, decreased risk of over/understaffing, reduced employee overtime, and automation of routine administrative tasks. Verint Workforce Management is available as a cloud solution, offering a highly performant, secure, and reliable infrastructure.