Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey | Customer Success and Product Experience Software | Gainsight
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Nick Mehta Nick Mehta
Posted Jun 4, 2020 5 min read
Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey | Customer Success and Product Experience Software | Gainsight

We know a lot has changed in two months, so we decided to re-survey the same base and review how they are thinking about their clients and retention in the coming months.

Here's what we learned:

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