Arrow left
CRM / Zendesk / Case Studies
Fred IT Group enjoys easy migration plus 360-degree customer views
Associated with
Kerri McLellan Kerri McLellan
Kate Reimers Kate Reimers
Posted Jun 16, 2023 • 5 min read
Fred IT Group enjoys easy migration plus 360-degree customer views
Zendesk Zendesk

Fred IT Group migrated to the Zendesk Suite with zero downtime and saw swift improvements in CX agent efficiency and customer satisfaction.

Other content from Zendesk
Explore all
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Podcast Episode
How data and technology fuel the customer experience and global expansion with Rivian's Diane Lye
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Podcast Episode
Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley
Customer success playbook: A comprehensive guide
Article
Customer success playbook: A comprehensive guide
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Podcast Episode
Developing a scalable customer feedback strategy with Squarespace's Rapha Fontes
Featured by Happeo
Intranet portals: Get organized and engage your employees
Featured
Article
Intranet portals: Get organized and engage your employees
Happeo Claimed Happeo