Unprecedented times call for unprecedented solutions. In the current downturn, hoteliers are having to deal with contingencies on a scale they've never encountered before. With a constantly shifting environment as the situation evolves, it can be hard to stay ahead of the game and on top of the details.

During a crisis or emergency situation, how you respond is just as important as when. Transparency is key: Set yourself up for successful recovery and careful mitigation of the situation by having a plan in place and communicating that plan effectively and efficiently to your employees and event planners.

Here are a few resources to help you develop a communications plan for times like these, and how to respond and recover during a crisis or emergency situation.