Associated with
Soumya Jhaveri
Posted Oct 7, 2022
•
7 min read
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams-volume is up 14 percent over 2021, according to our 2022 CX Trends Report-and have higher customer service standards. This elevates the importance of the role customer service agents play in the customer experience. Yet less than 30 percent of agents report that they feel empowered to do their [...]
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