Turning Bad into Good: Handling Bad Reviews
Associated with
Twila Grissom Twila Grissom
Brian Lindamood Brian Lindamood
5 min read
Turning Bad into Good: Handling Bad Reviews

When a customer isn't happy-and then goes a step further to post their complaint on a site like Yelp, Google, or Facebook for all the world to see-it can be hard not to take the criticism personally.

More Ways to Read:
📓 Original Deep Dive The full article for those who want to immerse themselves
🧃 Summarize The key takeaways that can be read in under a minute
Sign up to unlock