The coronavirus pandemic has so far resulted in global Amazon rising by 26% in Q1, North American chain stores' online sales skyrocketed to 80%, and buy-online, pickup-in-store orders surged 208% in April. In these changing and trying times, we caught up with Adair Durie, a Microsoft Dynamics and e-commerce expert in Australia and New Zealand (ANZ), to get his insights on how e-commerce is changing in the region.
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