I immediately jumped on their website and was pleasantly surprised to find many options for contacting someone on the Peloton team, along with helpful video tutorials, FAQs, and blog posts. I decided to chat with a live agent and received an email to schedule a service appointment in a matter of minutes. Within a couple of days, someone from the maintenance team was in my apartment fixing my bike. They even showed me how to prevent the issue from happening again and gave me a few tips on how to better maintain the bike and protect my investment.