Gaining a head start in booking – especially before a property even opens – is an advantage any hotelier would welcome.

And it's an opportunity Suzanne Pentecost, General Manager of the newly-built Ramada Suites by Wyndham Taranaki Street Wellington in New Zealand, seized – thanks to the hotel's OPERA Cloud property management system. The cloud-based PMS eliminated the need for an on-premises server and orchestrated the work demands of the entire sta