Ryan Levitz, Director of Business Innovation at Ashley Furniture, faced a challenge with traditional sales calls causing frustration for both customers and salespeople. Despite attempts to alleviate the issue, solutions like texting customers directly presented new challenges. Turning to Podium, a platform initially used for review invites, Ryan implemented messaging tools to streamline communication. With Podium, Ashley Furniture's team managed customer inquiries from various channels in one central inbox, providing immediate responses from real people. Salespeople no longer felt constantly on call, and communication became effortless, leading to improved customer satisfaction. Podium's features extended beyond reviews, facilitating order-taking and payments via text. Months later, Ryan witnessed smoother operations and enhanced customer care, thanks to Podium's solutions.