Reimagining Customer Experience in the Age of Remote Work
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Thomas Weibernet Thomas Weibernet
Posted May 27, 2020 5 min read
Reimagining Customer Experience in the Age of Remote Work

Many analysts, including myself, have repeatedly written about us having entered a new normal, which is enforced by a so-called green swan event-an event that according to BIS is "extremely [financially] disruptive and that could be behind a systemic [financial] crisis" (brackets set by Thomas Wieberneit). Supply chains are broken, employees need to work from home, stores are...

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