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AI + Customer Service: Transformation Starts From Within
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Ian Jacobs Ian Jacobs
Posted Feb 6, 2020 • 4 min read
AI + Customer Service: Transformation Starts From Within
Forrester Forrester

Will contact centers soon be whittled down to a single all-knowing chatbot? Sorry, not quite. But AI will remake customer service, starting from the outside in. Discover the contact center of the future on this week's What It Means with Principal Analyst Ian Jacobs.

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