The key supply chain lesson of COVID-19 is that when market conditions change fast, being prepared matters more than ever, leveraging systems that support visibility, rapid decision-making, and flexible response. Because when an unexpected world event strikes, you need to work with the tools you have at hand.

The general public had some idea that our world was highly interconnected, but this crisis intensely magnified that fact, bringing home just how deeply complex global supply chains support all aspects of our business and personal lives. Everyone now appreciates what we as supply chain professionals do every day. And the often unsung people who make the products, drive the trucks, stock the shelves, deliver the packages, and check-out the groceries are now viewed as heroes.

This crisis occurred just as disruptive technologies are creating new ways to create business opportunities and solve business problems. The factors that fueled the rise of globalization were already shifting, and the ramifications of COVID-19 will add to those pressures. Marginal cost savings must now be offset against the many political, environmental, and social risks associated with single sourcing. Flexibility and resiliency have never been more important.