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US CX Index 2019: Where Brands Are And How They'll Excel
Associated with
Harley Manning Harley Manning
Michelle Yaiser Michelle Yaiser
Jennifer Routhier Isabella Jennifer Routhier Isabella
Victor Milligan Victor Milligan
Posted Jul 17, 2019 • 4 min read
US CX Index 2019: Where Brands Are And How They'll Excel
Forrester Forrester

Forrester's US CX Index™ 2019 revealed a modest increase in overall quality, with no brands achieving an "Excellent" score. VP, Research Director Harley Manning and Director, CX Analytics Michelle Yaiser delve into what's behind the slow pace and how brands can accelerate.

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