Loop Earplugs & Dash of CX: Personalisation Tested, Insights Gained
Posted Feb 6, 2025 5 min read
Loop Earplugs & Dash of CX: Personalisation Tested, Insights Gained

The Challenge Loop Earplugs wanted to enhance their direct-to-consumer offering by introducing a personalized carrying case. The concept was simple: for an additional €6, customers could engrave the case with custom text, creating a unique product experience. The primary objective was to encourage customers to buy directly from their website instead of through third-party retailers,