In 2024, customer experience is emerging as the key differentiator for businesses across all industries. With evolving consumer expectations, advancing technology, and an increase in competition, customers have come to expect a great experience every single time they shop. A recent study suggests that a staggering 73% of customers will leave a brand after just one bad experience. The impact of this in the long term is even more significant: 60% of customers who leave a company never return. Your company simply can't afford to miss the mark on creating great customer experiences. So, how can your business stand out