Associated with
Zoë Lefeuvre
Janine Sneed
Posted Jun 18, 2020
•
8 min read
Change the Game in 5 Minutes: Janine Sneed Achieves Consistency Through Automation | Customer Success and Product Experience Software | Gainsight
Welcome to our Change the Game in 5 minutes Series. Today I'm speaking with Janine Sneed, IBM's Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. IBM has one of the largest product portfolios in the world, and I'm proud of how they've found a way to drive customer success across so many business units and products. I knew Janine could tell me how a historically innovative company that's been a household name for over a hundred years ensures consistency of outcomes for all customers-at scale?
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