Ignited by his marketing and customer experience (CX) background at Fortune 300 companies, Dan Gingiss is on a burning mission to "make the brand lovers louder than the haters by creating experiences they can't wait to share with their friends and followers."

Gingiss is a keynote speaker, experience consultant, co-host of the "Experience This!" podcast, and contributor to Forbes with both of his ears keenly tuned to everything CX. That means he's increasingly focused on the "Experience Economy" a shift in power in which customers drive innovation and view their brand experiences as inseparable from a brand's products and services. We asked what CX trends, tactics, and best practices are on his radar, and which brands are leading in this fascinating era.