You've got one hundred days to make customers for life. Do you know which tools, techniques, and touches to employ to guarantee they'll stay? Joey Coleman does. He's a speaker, advisor, and writer who's deeply steeped in the customer experience. He's the founder and Chief Experience Composer at Design Symphony and the bestselling author of Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (which our marketing team book club loved). Joey was kind enough to spend an hour with me recently and shared his strategies to converting customers for life. This episode is packed with important ideas, helpful analogies, real-life stories, positive energy, and even a mindful rant (seriously). Enjoy!   You Have 100 Days to Create or Lose a Customer for Life To hear this episode on the go (and many more like it!), subscribe and listen to The Customer Experience Podcast in Apple Podcasts. You can also hear the episodes in Spotify, Google Podcasts, or Stitcher. I also embed each episode into its companion blog post (like this one!). Hear the entire conversation with Joey Coleman right here ...   Sign up for a monthly email with CX insights and highlights ...