OPERA Cloud PMS: It's all about delivering exceptional service – consistently
OPERA Cloud PMS: It's all about delivering exceptional service – consistently

It's a problem many hoteliers know all too well: Your guests' profile information is stored in your property PMS and other key data about them is stored in a CRM system, food and beverage platform, ERP and central customer database (if you have one). To provide the most-personalized service, your staff needs that complete guest profile.

But all too often, all the information isn't readily available. Or they might access it only on some occasions, failing to do the complete job repeatedly.

Such inconsistency is damaging to your brand. Because there's nothing worse than setting guests' expectations – and then disappointing them.

In today's marketplace, meeting – and exceeding – customer expectations is virtually the only way to guarantee success. Which places a premium on achieving consistency and a hotel property management platform that can deliver it. With its cloud-based centralized system, OPERA Cloud makes doing business easy, ensuring that the right staff gets the right information at the right time. It's the key to delivering exceptional, personalized service, time and time again – not just in the same hotel but across an entire portfolio of properties.

The importance of that capability can't be overemphasized, because it's certainly not the norm in the marketplace.

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