This video covers the basics of Apptivo's customer support apps, and how to get started with your help desk system. Apptivo offers a complete suite of apps, including ticketing, knowledge base, CRM, work orders, projects, invoices, and more.

The cases app is at the heart of Apptivo's customer support system, where you can create tickets, design workflows, communicate with customers, and measure effectiveness. Manage simple ticketing workflows with the out-of-the-box configuration & customer portal, or design complex workflows designed for large organizations with multiple teams and support channels.

This video will cover some of the more advanced features, but stays focused on the key configuration elements that are essential for getting started.

To learn more about Apptivo's help desk solution