AI and cloud environment adoption has changed the game for IT over the past decade. These technologies have opened the door for businesses to create compelling digital experiences. But they have also come with a cost, introducing new levels of complexity into enterprise technology stacks.

Now it's more difficult than ever to understand your IT environment, let alone identify and resolve any problems that may be occurring in that environment. That's why, as 2020 and a new decade get under way, I'm predicting that these three trends will define how enterprises finally rein in IT complexity.