Associated with
Nick Mehta
Posted Jun 9, 2021
•
8 min read
What Netflix Has Taught Us About Customer Success and Keeping Things Simple | Gainsight
As Netflix famously showed, streaming TV was all about disrupting the existing entertainment industry (initially video rentals, then TV/movie production). In a similar vein, Customer Success (as a part of the SaaS business model) has become a key play in the disruption happening in the cloud.
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