Apple Podcasts | Spotify | Google Podcasts | Stitcher   The 14th-century definition of kindness is noble deeds and courtesy. In yoga, kindness means ahimsa, to do no harm. To today's guest on "The Customer Experience Podcast," Cole Baker-Bagwell, kindness is something that marries intention and compassion and mind and heart. Her goal is to help people in business realize and implement kindness as a core competency. Not only is kindness important on a human level, but it can become a core value for any company. From product development to internal team alignment, kindness as a starting point for business practice can utterly change the customer experience. Cole is the Founder and Chief Kindness Advisor at Cool Audrey, a kindness consulting firm, the podcast host at "Kindness Think Tank," and Chief Experience Architect of Financial Services at Red Hat. We talk about how most of our decisions, both business and personal, are made subconsciously. And if we can train kindness into a habit for ourselves and our teams, we will attain a new and lasting perspective on what matters in business and life. Throughout our conversation, Cole shares insights into... • What defines kindness • What references of kindness ...