Associated with
Arnav Patel
Posted Sep 5, 2021
•
6 min read
How The Missouri Secretary of State Automated 200,000 Customer Service Conversations Using A Chatbot - Tars Blog
For years, Missouri's Secretary of State faced a problem that is common in the world of government. They were receiving thousands of customer service questions that they couldn't answer efficiently. This led to clogged employee inboxes, long helpline hold times, and worst of all, low citizen satisfaction. Using Tars chatbots, they were able to turn [...]
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