Associated with
Dan Steinman
Posted Jul 19, 2017
•
8 min read
How to Map the Customer Journey with Engagement Models | Gainsight
The customer journey has been drawn into the spotlight in a new way over the past few years as part of the Customer Success movement. But understanding and mapping the customer journey is not new. It's been an integral part of the Customer Experience (CX) playbook from the very beginning
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