Digital signatures and digital documents have become inevitable across the vast majority of industries, companies and departments. But hesitancy and caution still exist. Perhaps one of the most resounding endorsements of the digitization of sensitive documents is AIG's standardization on DocuSign's eSignature service and Digital Transaction Management (DTM) platform to enable its global business plan. AIG is one of the world's largest property and casualty insurers, insuring more than 98% of Fortune 500 companies. AIG also represents a large number of its corporate clients legally. "We manage a very large legal spend – both in terms of dollars spent, and the number of law firms that we manage," says AIG Senior Vice President of Process and Chief Legal Officer, Brian McGovern. To handle the load, AIG formed The Legal Operations Center about five years ago. Now as the Legal Operations Company, TLOC manages relationships with approximately 1,500 law firms. One can imagine the complexity, the sensitive nature, and the complex management of so many relationships – and resulting documents globally. AIG's manual, paper-based processes simply had to be digitized in order to scale, and TLOC's DocuSign implementation was the most effective and trusted solution.