CX Trends 2023: Immersive CX marks the dawn of a new era in service
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Adrian McDermott Adrian McDermott
Posted Jan 18, 2023 4 min read
CX Trends 2023: Immersive CX marks the dawn of a new era in service

As Zendesk discovered in its 2023 CX Trends research, customers want immersive experiences, and companies need to respond accordingly.

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