Associated with
Nick Mehta
Posted Jan 16, 2018
•
6 min read
You're Doing It Wrong: Art vs. Science in Customer Success | Gainsight
There was a time when the prevailing attitude was that selling was an art-unquantifiable, non-systematic. Sales has gone through a "Moneyball" transition just like baseball-the art is still there, but the science has developed so much more.
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