Associated with
Jennifer Henderson
Don Norman
12 min read
CX vs. UX: what's the difference?
While user experience (UX) and customer experience (CX) aren't the newest acronyms born out of the digital world, they're arguably the most important. The two terms are often confused and used interchangeably. While not mutually exclusive, there are important distinctions to make about CX vs. UX.
TL;DR: UX is a part of CX. CX is a 360°, holistic view of the customer journey and seeks to fill in empathy gaps that UX might leave out.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
UserTesting
Featured by Salesforce
