A Customer Journey You Have to SEE to Believe -
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Posted Apr 25, 2023 3 min read
A Customer Journey You Have to SEE to Believe -

For 49 years, Luxottica, one of the world's largest monopolies, ruled the eyewear industry.
With a portfolio encompassing Ray-Ban, Burberry, and Chanel, Luxottica had a stranglehold on the market, able to place a 10x mark-up on their glasses.

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