Associated with
Adrian McDermott
Posted Apr 14, 2022
•
7 min read
We're placing some bets on the future of customer experience
Admittedly, it's been a minute since I've dusted off my crystal ball-closer to the length of a global pandemic. I made some predictions about the future of CX back in 2018, and certainly a lot has changed since then. During the past few months, I've been thinking a lot about this quote from futurist Roy [...]
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