"Thank you." What to do with customer complaints.
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Dave Dyson Dave Dyson
6 min read
"Thank you." What to do with customer complaints.

Saying 'thank you' might not be your first approach to negative customer feedback, but it might be the best. Think of customer complaints, or survey feedback, as help for you to provide a better customer experience. Use these tips on how to improve the way you use customer feedback to answer problems when they happen and proactively help customers.

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