Relationship Design: Are Brands Less Self-Aware Than Bots?

Technology Research Services / Forrester / Podcast Episodes

Relationship Design: Are Brands Less Self-Aware Than Bots?

Associated with

Chris Messina

Victor Milligan

Posted Apr 10, 2019 • 4 min read

Relationship Design: Are Brands Less Self-Aware Than Bots?

Does your brand converse with customers? Hashtag inventor Chris Messina discusses why relationship design is key to making brand conversation work.

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