Redesigning IVR: Shifting from frustration to customer delight
Associated with
Subhiksha Sugumar Subhiksha Sugumar
Posted Jan 2, 2025 3 min read
Redesigning IVR: Shifting from frustration to customer delight

Today's customers demand instant solutions, pushing businesses to rethink their communication strategies. Traditional IVR (interactive voice response) systems have long been a staple of customer service, but most customers find them frustrating. Modern IVR, however, transforms the experience, turning a once tedious process into one that genuinely satisfies customers. Read on to learn how modern IVR transforms business communication.

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