#CventCONNECT Recap: Building Lasting Experiences Using Customer Data Session | Cvent Blog
3 min read
#CventCONNECT Recap: Building Lasting Experiences Using Customer Data Session | Cvent Blog

We should be asking ourselves daily "How can we keep this customer happy? ...because if we don't, somebody else will." Conor Wilcock began his session with this quote from Bill Gates. Conor knows a thing or two about keeping customers happy. As Research Director at B2B International, Conor's performed market research with hundreds of clients, understanding customer satisfaction, evaluating brands, and assessing markets.

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