monday Service empowers teams to deliver exceptional support faster, with smart automations that leverage the power of AI. Right out of the box efficiently manage and resolve requests, incidents, and inquiries from internal or external users.

This product accelerates any service team's performance, from IT, HR, legal, procurement, and many more. Ross walks you through the ins and outs!

00:00 - Introduction
00:12 - monday Service overview // tickets board
01:00 - Portal overview and setup
02:19 - Ticket intake and communication
03:18 - Automations and workflows for self-service
03:44 - 'My Tickets' in the portal
04:08 - Incidents tracking
04:39 - Dashboard and reporting
05:00 - Outro

Want to deep dive into this topic? Check out our Academy and more resources in our help center!
https://monday.com/helpcenter/

Curious about our live webinars?
Join us here: https://monday.com/cs/webinars/

Haven't checked out our free trial?
Sign up here: https://hey.monday.com/CS

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