Associated with
Arjun Devgan
Posted Apr 6, 2018
•
7 min read
The Customer Success Identity Crisis | Gainsight.com
The idea that the key to retaining and growing your customers was connecting the use of your product to the attainment of their business objectives was brilliant. But, all is not well in CS land. While the discipline is maturing and scaling in some organizations, it is also flailing and failing in others.
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